360 Customer Service

Service Description

Exceptional customer service is more than just meeting needs—it's about creating meaningful connections that drive loyalty and satisfaction. This course teaches participants how to enhance their emotional intelligence and demonstrate authenticity in every interaction. By mastering the art of listening and engaging with customers, leaders and employees will learn how to deliver service that not only meets but exceeds expectations, resulting in stronger relationships and better outcomes for their organizations. Key Learnings: • Understand the value of kindness, collaboration, and authenticity in customer service • Develop emotional intelligence to improve customer interactions • Learn techniques for active listening and engaging customers in service improvement • Create strategies to deliver exceptional, people-centric service Modality: • Group activity: The art of listening and customer engagement • Team activities with breakout groups • Presentations using PPT & whiteboard Duration: • 3 hours Cost: • $750 for a class of 15-20 people ($60 per person)

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