Excellence in Leadership

Service Description

Exceptional leadership goes beyond simply managing teams—it’s about deeply understanding and exceeding customer expectations. This course equips leaders with the skills to deliver people-centric service while maintaining authenticity and transparency. Participants will explore the principles of trauma-informed leadership and learn how to implement the ACT leadership model to inspire and develop others effectively. By the end of the course, leaders will be prepared to foster positive interactions and create a lasting impact on their teams and customers. Key Learnings: • Master the fundamentals of trauma-informed leadership • Enhance people management and development skills • Cultivate a service-focused leadership approach • Implement the ACT leadership model in real-world scenarios Modality: • Team activities with breakout groups • Presentations using PPT & whiteboard Duration: • 3 hours Cost: • $500 for a class of 15-20 people ($50 per person)

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